Privacy Policy for Secret Jigsaw Charm
Effective Date: October 10, 2026
This Privacy Policy applies to the mobile puzzle game Secret Jigsaw Charm and its related services, provided by Pelvix Operations LLC. Pelvix Operations LLC is referred to as the “Service Provider”, “we”, “us”, or “our”.
This Privacy Policy explains how we collect, use, share, retain, and protect information when you use the Application.
The Application may automatically collect information including:
l Device model, operating system version, language, and device identifiers
l Internet Protocol address and general network information
l Advertising identifiers provided by the device, where permitted
l Gameplay activity, puzzle completion progress, level interactions, and session duration
l Application performance, errors, crash reports, and diagnostic data
l Approximate location inferred from an IP address
l Purchase status and transaction confirmation supplied by the applicable app store
We use this information to:
l Provide, operate, and maintain the Application
l Save puzzle progress, completed levels, preferences, and settings
l Improve puzzle gameplay, difficulty balance, and application performance
l Analyze usage trends and gameplay feature performance
l Identify and resolve crashes, errors, and technical issues
l Prevent fraud, abuse, and unauthorized activity
l Display, personalize, and measure advertising where permitted
l Verify purchases made through the applicable app store
l Comply with applicable legal obligations
Secret Jigsaw Charm is a casual jigsaw puzzle game designed to provide an enjoyable and relaxing puzzle-solving experience.
The Application may store gameplay-related information, including:
l Puzzle completion progress and unlocked puzzle collections
l Completed and unfinished jigsaw puzzles
l Puzzle difficulty settings and gameplay preferences
l Level completion records, achievements, and gameplay statistics
l Virtual currency, rewards, and virtual items, where applicable
This information is used to maintain gameplay continuity, restore progress where supported, improve the puzzle experience, and provide relevant in-game features.
All virtual items, rewards, and in-game currencies, if available, are provided for entertainment purposes only. They have no real-world monetary value and cannot be exchanged for cash.
The Application may use third-party services for analytics, advertising, crash reporting, platform functionality, and application operation. These services may include:
l Google Play Services
l Firebase Analytics
l Firebase Crashlytics
l Google AdMob
l Unity Services
l AppLovin
l Other service providers disclosed in the Application or its applicable store listing
Third-party service providers may collect and process certain information, including device identifiers, advertising identifiers, application usage data, diagnostic information, and other information necessary to provide their services.
These providers process information according to their respective privacy policies and applicable legal requirements. The Service Provider does not control the independent privacy practices of third-party service providers.
Information may be shared in the following circumstances:
l With third-party service providers that help operate, maintain, analyze, advertise, secure, or improve the Application
l With advertising and analytics partners, where permitted by applicable law and user preferences
l When required by applicable law, legal process, or a valid government request
l To protect the rights, property, safety, and security of users, the Service Provider, or others
l To investigate fraud, abuse, security incidents, or violations of applicable terms
l In connection with a merger, acquisition, reorganization, or sale of business assets
We do not sell personal information in exchange for money. However, certain advertising or analytics activities may qualify as the sale or sharing of personal information under applicable privacy laws. Where required, we provide users with applicable choices and opt-out mechanisms.
Secret Jigsaw Charm may display advertisements to support the operation and continued development of the Application. Depending on the advertising services used and applicable laws, advertisements may be personalized or non-personalized.
You may manage advertising preferences through available device settings, privacy controls, or consent mechanisms provided within the Application. Where supported, you may:
l Limit personalized advertising
l Reset or restrict access to your advertising identifier
l Withdraw previously granted advertising consent
l Adjust available tracking and privacy preferences
On iOS devices, permission for tracking across other companies’ apps and websites may be requested through Apple’s App Tracking Transparency framework when applicable. If you decline personalized advertising or tracking, you may continue to receive non-personalized advertisements.
We retain information only for as long as reasonably necessary to operate the Application, maintain gameplay functionality, fulfill the purposes described in this Privacy Policy, comply with legal obligations, prevent fraud, maintain security, and resolve disputes.
Technical and analytics information is generally retained for up to 24 months, subject to applicable legal requirements and the retention policies of relevant service providers. Aggregated or de-identified information may be retained for longer periods where it can no longer reasonably identify an individual.
To request access to, correction of, or deletion of personal information associated with Secret Jigsaw Charm, please contact: [email protected].
Please identify the Application and provide sufficient information to explain your request. We may need to verify your request before processing it. Certain information may be retained where required by law or reasonably necessary for security, fraud prevention, or dispute resolution.
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures are intended to maintain the confidentiality, integrity, and availability of information processed in connection with the Application. However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
Information collected through the Application may be processed or stored in countries other than the country where you reside. These countries may have data protection laws that differ from those in your jurisdiction. Where required by applicable law, we implement legally recognized safeguards for international transfers of personal information.
The Application is not directed to children under the age of 13 or the minimum age required by applicable law. We do not knowingly collect personal information from children below the applicable age without any legally required parental consent.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information. If you are a parent or legal guardian and believe that your child has provided personal information through the Application, please contact us at [email protected]. We will review the request and take appropriate action in accordance with applicable legal requirements.
Depending on your country or region, you may have certain rights regarding your personal information. These rights may include:
l The right to request access to personal information we hold about you
l The right to request correction of inaccurate or incomplete information
l The right to request deletion of personal information
l The right to request restriction of certain processing activities
l The right to request data portability, where applicable
l The right to object to certain processing activities
l The right to withdraw consent where processing is based on consent
l The right to opt out of certain sales, sharing, or targeted advertising activities where applicable
To exercise any applicable privacy rights, please contact [email protected]. We will review and respond to requests in accordance with applicable privacy laws.
We may update this Privacy Policy periodically to reflect changes in the Application, our information practices, applicable legal requirements, or third-party services. When changes are made, the revised Privacy Policy and its updated effective date will be published on this page. We encourage users to review this Privacy Policy periodically to remain informed about how information is handled.
If you have questions, concerns, or requests regarding this Privacy Policy or the privacy practices of Secret Jigsaw Charm, please contact:
Pelvix Operations LLC
Email: [email protected]
We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable laws.